When will my order be delivered?
We aim to despatch all orders within 2-3 working days. Our delivery days are Tuesday – Friday. During busy periods, we may also deliver on a Saturday.
There is a problem with my order, what should I do?
We handpick and pack our tomatoes only when perfectly ripe to ensure they arrive looking and tasting at their best, so we're sorry to hear that something has gone wrong. Our friendly customer service team are always here to help put things right. You can email us at [email protected] or give us a call on 01983 866907. Our team are here Monday to Friday 8:30am – 5:30pm.
Can I have my order delivered on a specific date?
When ordering online, you can add a delivery instruction to your order at the checkout, including adding a request for a preferred delivery date. We’ll do our best to get your order to you on the date you request, and we’ll let you know if this isn’t possible.
How much is delivery?
Delivery is free for orders over £30. A delivery charge of £5.50 applies to orders under £30. We deliver for free on the Isle of Wight. For more information, visit our Delivery page.
I’m having some problems processing my order
We’re sorry to hear that you are having some problems. Whilst visiting our site we would recommend using Google or Google Chrome for the best user experience. If you continue to have problems, please give our friendly customer service team a call on 01983 866907 and they will be happy to help.
Is your packaging recyclable?
We carefully consider all our packaging to ensure that it protects and preserves our products whilst minimising our impact on the environment. We use cardboard punnets and boxes to protect our fresh produce, all of which are recyclable. Our sauces and condiments are packed in glass jars which can be reused or recycled.
Can I order as a one off?
Absolutely! Whether you’re trying us for the first time, topping up on your favourites, or sending a gift to someone you love, you can order as and when you fancy.
Can I visit the site?
To ensure we protect our vines from infections and diseases, we are unable to host visitors to our site, but you can find us at lots of lovely stockists across the Island, or pop by and say hello at a Farmers Market near you! – head to our Where to Buy page to find out more.
How do I set up a subscription?
You can set up your subscription when placing an order. When adding a product to your basket, simply select your preferred frequency if you want it to be repeated.
What do you mean by processing date?
The processing date is when we will take payment for your subscription order. Our team will then handpick and pack your order which will be despatched within 2 – 3 working days. As soon as your order is on its way you will receive your despatch confirmation email.
How do I add items to my subscription? Can I order 1 off items?
If you want to add an item to an existing subscription, simply log in to your account, add the item to your basket and click ‘Add to next delivery’.
Can I delay or change the date of my subscription?
If you’re going to be away and want to delay your next delivery you can amend your processing date by simply logging into your account and heading to ‘My Subscriptions’. Once here, select ‘Change subscription’ and choose your preferred processing date.
Can I cancel my subscription?
Yes, you can amend or cancel your subscription by logging into your account and heading to ‘My Subscriptions’. Once here, you can amend or cancel your subscription.
Do I automatically receive points?
To start earning points as you shop, you’ll need to join our reward scheme first – it’s free to join. Simply head to your account and select ‘Opt-In Today’ in the rewards section (just to let you know you’ll need to register for a Tomato Stall account before you can join...)
How many points do I need to earn before my first voucher?
You need 500 points to receive your £5 voucher or wait until you reach 1000 points to receive £10 off. You can also use your points to fund tree planting projects, in partnership with Ecologi. 600 points plants 25 trees. For more information about our partnership with Ecologi click here
Are my tomatoes overripe?
All our tomatoes are carefully monitored by our expert growers, slow grown for maximum flavour and only picked when perfectly ripe. Some of our speciality heritage tomatoes are naturally soft and just need a delicate touch and a sharp knife for prepping.
Do you grow tomatoes all year?
Our season runs from March to October. During the winter, we have a carefully curated selection of Isle of Wight tomatoes for you to enjoy.
Are my green tomatoes underripe?
We believe that tomatoes don’t have to be red! That’s why we grow all colours of the rainbow, from yellow through to green and everything in between. When harvesting, our team ensure that every tomato is perfectly ripe including our visually stunning green varieties.
If you can’t find the answer to your question, drop us a line at [email protected] or call us on 01983 866907 and one of the team will be happy to help.